Privacy Policy | RedHold

Introduction and Scope

RedHold LLC (“RedHold”, “we”, “us”, or “our”) respects the privacy of Website visitors (“you” or “your”). This Privacy Policy describes the types of information collected when visiting redhold.ai and our practices for collecting, using, maintaining, protecting, disclosing, retaining, and transferring that information.

This Privacy Policy applies to data collected by RedHold or those working on our behalf through information you enter or from data imported from authorized sources. It does not apply to third-party websites or unapproved products or services.

If you are a customer, data collection under the Services is governed by the Subscription Agreement with your company, not this Privacy Policy.

Acknowledgement and Consent

By visiting the Website, you acknowledge accepting the terms, practices, and policies described in this Privacy Policy. You consent that RedHold may collect, use, process, share, retain, and transfer your information as described herein. If you disagree, do not use the Website.

Your use is subject to the Terms of Use, incorporated by reference.

Changes to Privacy Policy

RedHold may update this Privacy Policy periodically. The current version appears at redhold.ai/privacy. Changes become effective upon posting. Continued use after updates constitutes acceptance of the new Privacy Policy.

What Information Does This Policy Cover?

“Personal Information” refers to unencrypted or non-deidentified information that identifies, relates to, or describes a particular person. For EEA, UK, or Swiss citizens, the GDPR definition applies with corresponding rights.

Personal Information excludes publicly available government records or information that has been de-identified, pseudonymized, anonymized, aggregated, and/or otherwise processed so as to be unidentifiable.

Individuals Under Age 18

RedHold does not knowingly collect Personal Information from anyone under 18. If you are under 18, do not send personal information. If RedHold learns it collected information from a child without parental consent verification, we will use commercially reasonable efforts to delete it.

Personal Information Collected

Information You Provide:

Web form submissions
Correspondence records and email addresses
Survey responses
Search queries
Customer service communications
Employment opportunity applications
Partner or reseller certification applications

Automatic Data Collection Technologies

As you navigate the Website, RedHold uses automatic data collection technologies, including:

Details of visits, traffic data, logs, and communication data
Computer and mobile device information: IP address, operating system, browser type
Behavioral tracking using de-identified information

Technologies used include cookies, local storage, web beacons, pixel tracking, GIF, IP address, and other technologies.

Cookie Notice and Policy

Browser Cookies: Small files placed on your computer or mobile device for different purposes.

Essential Cookies: Allow browsing and using Website functions.

Performance Cookies: Collect usage information on pages consulted most often to optimize the Website.

Functionality Cookies: Remember choices made while browsing, such as geographic area, to display relevant content.

How RedHold Uses Your Information

RedHold uses collected information for:

Presenting the Website and its contents
Providing requested Services and information
Customer service and support
Sending emails, newsletters, company information, and offers
Interactive Website features
Requesting ratings, reviews, survey participation, focus groups, and trials
Service enhancement and improvement
Internal administration, audits, and reviews
Legal compliance

Sharing Personal Information

Service Providers: RedHold shares Personal Information with third parties providing services on our behalf.

Event-Related Disclosure: Information may be shared during events, contests, special offers, or activities with exhibitors, sponsors, or other Service Providers.

Required Disclosures: Except as described, RedHold will not disclose Personal Information unless required by law, court order, legal process, government request, regulatory requirement, or licensing request.

Security

RedHold has implemented technical, administrative, and organizational security measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, destruction, alteration, and disclosure. Information is stored behind secured networks and firewalls, accessible only to personnel and Service Providers with special access who must maintain confidentiality.

However, internet transmission is not completely secure. Although security measures are used, RedHold cannot guarantee complete security of transmitted information. Any transmission is at your own risk.

Data Retention

RedHold retains Personal Information as long as we have legitimate business purposes (business, tax, legal purposes) and thereafter only as long as required or permitted by law, records retention policy, internal reporting needs, or to provide requested feedback.

Notices and Opting Out

To stop marketing communications, click the unsubscribe link in marketing messages, update email preferences in your profile, or contact RedHold.

By providing your phone number and/or email, you consent to RedHold using these for service-related notices, including legally required notices (e.g., data privacy or security incidents), instead of postal mail.

Where Personal Information Is Processed and Stored

RedHold's headquarters is in the United States. Personal Information may be stored and processed in U.S. or international servers wherever RedHold and service providers have facilities. Certain information may be accessible by persons or companies outside the U.S. providing services.

UK, EEA, or Swiss residents should see the GDPR section below.

GDPR: Provisions for UK, EEA, and Swiss Citizens and Residents

The following applies only to UK, EEA, or Swiss citizens or residents (collectively, “EU Region”). All Personal Information processing complies with privacy rights and regulations, particularly EU 2016/679 (General Data Protection Regulation or “GDPR”) and the UK's similar law.

Your Data Rights Under GDPR:

Right to Access: Upon request, RedHold will confirm processing of your Personal Information and provide a copy.
Right to Rectification: You may have RedHold correct inaccurate Personal Information.
Right to Erasure: You may request deletion or removal of your Personal Information.
Right to Restrict Processing: You may ask RedHold to suppress Personal Information processing.
Right to Object to Processing: You may object to certain processing manners.
Right to Data Portability: You may obtain your Personal Information from RedHold.
Rights Regarding Automated Decision Making: You have the right not to be subject to decisions based solely on automated processing.
Right to Complain: You may file a complaint with a supervisory authority.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw it anytime.

Contact Information

For questions about this Privacy Policy or privacy practices, contact:

Email: contact@redhold.ai
Mail: RedHold LLC, Attn: Legal, 8401 Mayland Dr, STE S, Richmond, VA 23294, USA